Privacy Policy
This Privacy Policy describes how VOZEKA LTD ("we", "us", "our"), a company registered in England and Wales (Company No. 17098413), collects, uses, stores, and protects your personal data when you use the Vozeka platform and related services ("Service").
Our registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. You can contact us at admin@vozeka.com.
1. Information We Collect
1.1 Account Information
When you create a Vozeka account, we collect:
- Name, email address, and phone number
- Business name, address, and industry
- Login credentials (password stored securely using industry-standard hashing)
1.2 Business Data
To provide our services, we store business data you enter into the platform:
- Product catalog information (names, descriptions, prices, images, SKUs, barcodes)
- Inventory levels and stock movement history
- Sales transactions and payment records
- Location information for multi-location management
- WhatsApp catalog data and send history
1.3 AI Sales Assistant Data
When you use the AI Sales Assistant feature:
- Incoming customer messages captured via Android notification system
- AI-generated draft responses
- Your approval, revision, or rejection decisions
- Conversation history for context
Important: The AI Sales Assistant operates under strict human-in-the-loop principles. No message is sent to your customers without your explicit approval. We do not autonomously communicate with your customers.
1.4 Technical Data
- Device type, operating system, and app version
- IP address and general location (country/region level)
- App usage analytics (features used, session duration)
- Error logs and crash reports
2. How We Use Your Information
We use your data to:
- Provide and maintain the Vozeka platform and all its features
- Process and complete sales transactions
- Power the AI Sales Assistant with your business context (products, prices, stock levels)
- Generate business reports and analytics
- Sync data across your devices and locations
- Send important service notifications and updates
- Improve our services and develop new features
- Ensure security and prevent fraud
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Contract performance: To provide the services you've signed up for
- Legitimate interests: To improve our services, ensure security, and communicate with you about your account
- Consent: For optional marketing communications (you can opt out at any time)
- Legal obligation: To comply with applicable laws and regulations
4. Data Sharing and Third Parties
We do not sell your personal data. We may share data with:
- Cloud infrastructure providers: For hosting and data storage (data encrypted at rest and in transit)
- AI processing providers: For powering the AI Sales Assistant features (only business context data necessary for generating responses; your personal account data is not shared)
- Payment processors: For handling subscription payments
- Legal authorities: When required by law or to protect our rights
5. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security assessments
- Employee access limited to what's necessary for their role
6. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal data within 30 days, unless retention is required by law.
7. Your Rights (GDPR)
Under the UK GDPR and the Data Protection Act 2018, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Request restricted processing of your data
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise any of these rights, contact us at admin@vozeka.com. We will respond within 30 days.
8. International Data Transfers
Your data may be transferred to and processed in countries outside the UK and European Economic Area. When this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the UK Information Commissioner's Office.
9. Cookies
Our website may use essential cookies for basic functionality. We do not use tracking cookies for advertising purposes. Our mobile application does not use cookies.
10. Children's Privacy
Vozeka is a business-to-business platform and is not intended for use by individuals under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the app. The "Last updated" date at the top of this policy indicates when it was last revised.
12. Contact Us
If you have questions about this Privacy Policy or our data practices:
- Email: admin@vozeka.com
- Post: VOZEKA LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling +44 303 123 1113.